the team Nick Jenkins BP account manager  Tammy Brooks Diesel Direct account manager  Matthew Haskins Esso account manager  Sean Webb Texaco / Fastfuel account manager  Steve Gale Associates account manager  James Richmond Shell account manager  Lyn Price Marketing assistant  Anson Stoute Total account manager  Samantha Booker Diesel Direct account manager  Jack Flanagan Associates Account Manager |
steve clarke of the fuel card peoplegeneral manager
The Fuelcard People has appointed Steve Clarke general manager to lead it in revolutionising the UK fuel cards market, with its promise to re-invent customer relationships while offering an all-embracing range of different fuel cards from leading brands. Formerly sales and marketing manager for Abbey Fuelcards, he has many years' experience in the industry, as well as a wealth of experience in business to business sales, marketing and most importantly customer service.
He said: "We will be reminding the market that fuel cards should be all about service, savings and security. Consistently cheaper diesel and petrol nationwide is important, but it is only the start. A customer calling us always knows exactly which of The Fuelcard People will be helping them, which is how it ought to be. Anonymous call centres should have no place in a service industry." Steve Clarke has suggested that ALL fuel card suppliers should make the following promises to its clients:
Each of these would offer increased customer benefits. With the majority of fuel card suppliers offering just one or two cards, customers usually need to settle for a compromise, rather than having the fuel card that matches their precise needs. Most suppliers also operate call centres, although a customer would normally prefer to address queries to somebody who already knows and understands their business. As some queries will arise outside working hours, it makes sense to allow customers to access their account information at other times. The Fuelcard People offers fuel cards from BP, Esso, Shell and Texaco, as well as the popular Diesel Direct (Keyfuels) cards. Not being tied to any particular brand or network, it has true independence and can give customers genuinely impartial advice. Its approach is to ask customers what they need, then find something that gives them what they want, rather than pressuring them to accept a compromise product. Steve Clarke said: "Our fresh approach is already proving popular, with every customer served by a named account manager who can quickly become familiar with their business and its needs. Heavy investment in leading-edge IT systems also allows customers full on-line account access. They can both view current and previous invoices and also track usage in real time, monitoring transactions as they happen rather than having to wait for an invoice. We are here to provide a service - and the key is to remember that people prefer to deal with people, not systems or companies." contact steve |
the fuelcard people
The fuelcard people is one of the largest independent agents of fuel cards in the UK
e-Services
With your Fuel Card account you can apply for access to our
online management system free of charge. This allows users to do the following:
online management system free of charge. This allows users to do the following:
- Access account online 24/7
- Stop cards
- Order new cards
- View transactional data
- Receive invoices and statements via e-mail
