the fuelcard people
the team

Tammy Brooks
Passenger transport
team leader


Matthew Haskins
Esso account manager


Matt Smith
Texaco/Fasfuel
account Manager


Steve Gale
Associates
account manager


James Richmond
Public sector
team leader


Samantha Alexander
UK Fuels account
manager


Jack Flanagan
Associates Account Manager


Louise Carr
Associates Account Manager


Brendan Saunders
Total Account Manager


Sarah Godfrey
Diesel Direct
account Manager


Jamie Burton
Shell account Manager


Helen Wrigglesworth
BP account Manager


Kezia Wilsdon
group web marketing executive


Lyn Price
Marketing assistant

steve clarke of the fuel card people
general manager & head of marketing
Steve Clarke of the Fuelcard People The Fuelcard People appointed Steve Clarke general manager in 2008 to lead it in revolutionising the UK fuel cards market, with its promise to re-invent customer relationships while offering an all-embracing range of different fuel cards from leading brands. Formerly sales and marketing manager for Abbey Fuelcards, he has many years' experience in the industry, as well as a wealth of experience in business to business sales, marketing and most importantly customer service.

He said: "We will be reminding the market that fuel cards should be all about service, savings and security. Consistently cheaper diesel and petrol nationwide is important, but it is only the start. A customer calling us always knows exactly which of The Fuelcard People will be helping them, which is how it ought to be. Anonymous call centres should have no place in a service industry."

With the majority of fuel card suppliers offering just one or two cards, customers usually need to settle for a compromise, rather than having the fuel card that matches their precise needs. Most suppliers also operate call centres, although a customer would normally prefer to address queries to somebody who already knows and understands their business. As some queries will arise outside working hours, it makes sense to allow customers to access their account information at other times.

The Fuelcard People offers fuel cards from BP, Esso, Shell, Total and Texaco, as well as the popular Diesel Direct (Keyfuels) & UK Fuels cards. Not being tied to any particular brand or network, it has true independence and can give customers genuinely impartial advice. Its approach is to ask customers what they need, then find something that gives them what they want, rather than pressuring them to accept a compromise product.

Steve Clarke said: "Our fresh approach is already proving popular, with every customer served by a named account manager who can quickly become familiar with their business and its needs. Heavy investment in leading-edge IT systems, eServices also allows customers full on-line account access. They can both view current and previous invoices and also track usage in real time, monitoring transactions as they happen rather than having to wait for an invoice. We are here to provide a service - and the key is to remember that people prefer to deal with people, not systems or companies."

Steve's Six Golden Rules for Businesses to find the best fuel cost savings
Businesses who know that some fuel cards cut costs may not realise that fuel cards are not all the same. It makes a difference which one they choose and, with some suppliers offering similar cards, picking the right provider can be vital.

Steve Clarke has identified 'Six Golden Rules' for fleet managers and business owners to remember when choosing a fuel card supplier:

  • Expect savings of 2p to 3p per litre on national average pump prices. Avoid any fuel card which does not offer discounts.
  • Expect a choice of five or more cards. Avoid those suppliers, offering just one or two cards, who can not give truly impartial advice on the best card to meet your specific needs.
  • Expect a dedicated, named account manager who always takes your call. Avoid any supplier who wants you to queue for a random call centre operator who knows nothing about your business.
  • Expect regular reports, with customised alarms for fast notification of abnormal card use. Avoid any supplier who does not offer 24/7 online access to your account details.
  • Expect good security, every individual card to be tied to a specific driver or vehicle, making it useless to anyone else if lost or stolen. Avoid any supplier whose cards are worth stealing.
  • Expect access to a large, nationwide branded networks, such as BP, Esso, Shell, Total, Texaco. Avoid any supplier who says that being able to refuel at any garage is more important than discounts.

"The first Golden Rule is common sense," said Steve Clarke. "If your aim is to reduce fuel costs, you clearly have to avoid any fuel card that does not offer discounts. The last Golden Rule may be less obvious, but being able to refuel everywhere is only worth having if you think that major brand garages are hard to find. Finally, if a supplier is not prepared to let you always deal with the same account handler, that will tell you a lot about their attitude to customer service."

Call us, on 0844 870 9856, and ask questions. We will answer your queries about service, savings and security, free credit, easy VAT recovery and more, then you can make up your own mind.

The Fuelcard People is one of the few fuel card companies able to offer truly impartial, independent advice, offering a broad choice of cards from leading brands including BP, Esso, Shell, Total, Texaco, Diesel Direct (Keyfuels) & UK Fuels cards.