Personnel
- Recruitment - be clear about the type
of drivers you are looking for. Test
drivers' knowledge in interviews
- Induction - provide drivers with a
'driver's handbook' that gives as
much clear information as possible
from the outset. Insist they read and
understand all relevant policy issues -
and sign it to say they understand and
will comply with all points
- Conduct annual or six monthly licence
checks. If you have an Operators
Licence, checks are more stringent.
Licence checking services can be
used if you have more than five
drivers, but there is a charge
- Insist that drivers inform you when
they receive penalty points, or their
statues/address changes
- Training - although many drivers
insist they don't need any training,
most can benefit from at least some
refresher sessions, particularly in
safe and efficient driving. There are
many reputable companies that offer
training for van drivers. The SAFED
(Safe and Fuel Efficient Driving)
for Vans -
www.vanbestpractice.businesslink.
gov.uk/cms/new-drivingholder - offers
a comprehensive one day course
combining both theoretical training
and practical implementation, whilst
the Royal Society for the Prevention of
Accidents (RoSPA) offers a complete
health and safety training course -
from practical skills to management
and professional qualifications
www.rospa.com/index.htm
- Communication. It is vital that there
are regular scheduled meetings with
drivers at all depots. These meetings
usually feature updates on operations
and policy, and are great opportunities
to maintain focus and concentration
- Gather feedback. Drivers usually
enjoy being given an opportunity to
give positive and negative feedback.
Issues and problems can develop if
drivers do not have an outlet to voice
opinions. This will also encourage
drivers to be honest with you
- Manage driver stress. Stress is one
of the primary 'occupational hazards'
involved with van driving, being rural
or urban. (See 'Operational' tips
below)
- Driver assessments. Conduct regular
one-to-one driver assessments
- Incentives. Many drivers respond
favourably to a bit of competition
and incentives. Consider introducing
league tables or quizzes
Operational
- Plan deployment. Ensure there are
enough drivers not only to cover the
scheduled work, but also on standby in
case of absenteeism
- Avoid over tight delivery/collection
schedules. Allow appropriate time
margins for problems, such as
congestion
- Confirm your policy towards penalty
charge notices and fines (recharge drivers
or not)
- Keep vans maintained well. Poorly
maintained vans are guaranteed to upset/
affect drivers, as well as reduce the van's
performance
- Encourage good van housekeeping. A
clean van will improve a driver's outlook,
mood and performance
|
|
