Mercedes-Benz has launched a new online service where businesses can book in their van maintenance and repairs.

The My Van Service portal presents customers with a choice of slots to book a service, MOT, diagnostics work or repair with their preferred dealer using a live booking facility.

Five new flexible options mean Mercedes van owners won’t be inconvenienced by their van being out of action.

They can ‘drop & go’, leaving their van at the dealer to be collected at an agreed time, or choose from ‘express', which gives a pre-specified time slot, with the vehicle serviced immediately and back on the road as soon as possible.

The ‘overnight’ option services the vehicle outside of the 9am-5pm working day, to be collected the next morning before 9am, while ‘don’t stop’ is essentially the ‘overnight’ option but with the use of a courtesy vehicle.

Finally, ‘we collect’ sees the dealer pick up the van from the customer at an agreed time, service it and return it at a set time.

Mercedes’ ServiceCare Maintenance, Flex, and Complete service bookings can also be made via My Van Service, with SMS booking and confirmations and online payment also possible.

Steve Bridge, managing director of Mercedes-Benz Vans UK, said My Van Service has been designed to include the right products and services to make customers’ lives easier with out-of-hours servicing and the use of genuine parts, enabling longer service intervals and fewer breakdowns.

He commented: “Our customers are busy people so need servicing to be as easy and flexible as possible. Benefits such as MobiloVan free roadside assistance, pricing transparency and competitive rates means that we genuinely do keep businesses moving.”

Ben Robb, brand manager at The Fuelcard People, adds: “Servicing is viewed by many van owners as a burden and while it may be a ‘necessary evil’, ideas like Mercedes’ My Van Service make it a much less of a hassle.”